Terms and Conditions

EURO HI – TECH PHOTOGRAPHIC SERVICES LTD.

13 QUAD ROAD EAST LANE BUSINESS PARK, EAST LANE , NORTH WEMBLEY, HA9 7NE

TEL./FAX; 020 8904 0900,

Website: http://wwww/eurohitech.co.uk

VAT: GB 541 2837 55

Terms & Conditions

The following terms and condition comprise the agreement in respect of all photographic equipment received by us here at Euro Hi Tech Photographic Services Ltd ‘us’ or ‘we’ in this agreement as the Company on behalf of ‘you’ as the customer.

1. Online Estimates

1.1 All prices quoted online are based on the description of the fault provided and make and model of the camera.

1.2 The prices include basic part and labour only, unless stated otherwise.

1.3 The prices can change upon inspection if further faults are found with the camera equipment eg extensive water or sand or casing damage. Therefore we will provide a revised estimate when necessary.

1.4 Prices could also change subject to prices of parts and labour required to rectify the fault at the particular time of receiving the goods.

1.5 Circumstances may arise when parts are discontinued or no longer available (within the given time period) from the date of providing you with an Estimate.

1.6 Online Estimates are not valid for insurance purpose. All units must be examined prior to insurance Estimates

1.7 Online Estimates are valid for 28 Days only, and it is at our discretion to void any online estimates upon receipt of goods.

2. Estimate

2.1 We provide free Estimate on all equipment we repair.

2.2 Estimates can take up to 5 working days.

2.3 The preparation for insurance estimates can also take up to 5 working days once payment have been received in full and from the date we receive the item.

2.4 We will use all forms of systems to contact you 24/7.

3. Re-Estimate

3.1 If a unit has more than one fault which was not originally identified then we will contact you prior to repair or during the repair process.

3.2 We may provide you with a further Estimate or Revised Estimate at any time.

3.3 Not all faults can be found until we get the proceed of an Estimate.

3.4 If you decline the Re-Estimate and parts have been ordered we will make a charge for those parts.

4. Acceptance of Estimate.

4.1 Once you approve an Estimate and send your camera to our Service Centre, we will deem that as a go ahead to carry out the repair work in accordance with your request, unless stated otherwise in writing.

4.2 You as the costumer will be charged accordingly.

4.3 We will process the order and use genuine parts in all repair work we undertake.

4.4 If further faults are found we will contact you during the Repair Process. We will notify you by phone or by email of any further repair work necessary and once all repair work has been checked and completed.

5. Repair Process

5.1 All repair work is carried out at owners risk we will not be liable for any software, or modifications to your personal equipment. We use original manufacturing software, and testing equipment in all repair work.

5.2 We will test your equipment to standard to ensure the original fault with the camera has been rectified.

5.3 The company shall have the sole discretion to decide the nature and method of repairs and the type of replacement parts to be used. No liability is accepted for replacement parts except as set out under these conditions.

5.4 It is the responsibility of the customer to see that the goods are tested within the period of the period of the warranty.

5.5 We may sub-contract all or part of the repair work at is sole discretion without any prior notification to the customer.

6. Warranty Does Cover

6.1 Digital Camera are covered by 6months Warranty.

6.2 Camcorders are given 3 months Warranty.

6.3 This is strictly limited to the original parts and workmanship used on the original defect or specified fault.

6.4 The warranty will cover any removable or sub assembly fitted to the equipment-for example lamps, switches, top base units, circuits, cross key pads if such items have been repaired.

6.5 Any part of the equipment where a specific and single item has been repaired or the word ‘only’ has been added as the repair description.

6.6 If the unit meets the criteria of Warranty then we will carry out the repair and return the unit back to you at no extra cost.

6.7 We can only carry out work under our Warranty if you provide us with a copy of the Customer Repair Invoice.

7. Warranty Does Not Cover

7.1 We will not be liable to carry our any Warranty Work if the equipment has been misused, tampered with, neglected or suffered impact.

7.2 This also applies to any sand or water contamination with the repair.

7.3 Furthermore to damage caused through transportation.

7.4 We do not offer any Warranty on sensor or dust removal services on mirrors/view finders/focus screens etc.

7.5 Warranty only covers parts used in the original defect.

7.6 If the camera develops a secondary fault which was not related to the original fault the unit will become a chargeable repair.

7.7 We will not be liable for payment or expenses on shipping for any goods returned to us.

7.8 We do not undertake repairs under a manufacturer’s warranty. Please contact the related manufacturer.

8. Return of Goods

8.1 If you decline an Estimate or a Re-Estimate then there will be a Ł15+ Vat to cover handling and the cost of returning the goods back to you.

8.2 There could be a parts charge for any parts which have been ordered to carry out your repair work.

8.3 No liability can be accepted by the company for re-assembly of equipment dismantled for the purpose of examination.

8.4 In all cases if for whatever reason we are unable to deliver the goods back to you or if we are unable to contact you to arrange collection we reserve the right to sell or dispose of any goods left with us after 3 months.

9. Recall or Previous Repair

9.1 If a unit has been repaired by our Service Centre and the original defect is still ongoing, we advise you to send the unit back to the Service Centre.

9.2 The customer will be covered by 6 months Warranty. We will not be liable for payment and expenses on shipping for any goods being returned back to us with the original defect still arising.

10. Cancellation or Decline Estimate

10.1 If for any reason a repair has been accepted and then declined there will be a parts and labour charge for assessing and returning the unit back to you. of Ł15.00+Vat+Parts Ordered.

10.2 All goods not collected or failure for payment will be subject to the clause ‘Refusal to Pay’.

10.3 Any item where no approval has been received within 14 days from estimate will incur a return carriage and administration charge of Ł15+Vat.

10.4 Failure to meet any deadlines shall not entitle the customer to cancel the order.

11. Payment

11.1 Advance Payment is required to process all repairs. Payment can be made securely over the phone via Credit/Debit Cards or by writing a cheque made payable to Euro Hi Tech Photographic Services Ltd quoting the Estimate Reference Number or Order Number. We also accept Cash payments in advance at the Service Centre.

11.2 Items will not be returned or processed until full payment has been received.

11.3 The company shall not be obliged to commence work until full payment is received from the customer.

12. Refusal to Pay

12.1 If you fail to pay for goods and services within one month of the completion of the repair, we reserve the right to sell or dispose of the item to recover our costs, under the Provision of Torts (Interference with Goods) Act 1977. See Also Paragraph 13.

12.2 We will also charge interest on payment at 5% on the final total where payment is not paid within one month.

12.3 We will forward all details to debt collecting companies to recover any monies.

12.4 We will seek legal action to recover any outstanding payments.

13. Refusal to Collect

13.1 When the goods are ready for collection after the repair/service or when an estimate has been prepared, the company shall write to the customer at the address specified by the customer (“Initial Letter”). If the customer does not contact the company, the company shall write to the customer at least one month after the date of the initial letter.

13.2 If the goods have not been collected, or the instructions to deliver the goods or to commence work have not been given and accepted by the company within three months of the date of the initial letter, title to the goods shall pass to the Company who shall be free to dispose of the goods and customer shall not be entitled to payment of any compensation. This is inline with Uncollected Goods Act.

13.3 Under no circumstances will be liable for any expenses, claims or indirect consequential losses or disposal of items.

13.4 All items not collected within 3 months will be non recoverable.

14. Shipping

14.1 We will not be liable for any loss of parcels or damage of items for goods which have been sent to our company.

14.2 We will require a confirmation in writing or by email of the full shipping address before we ship any goods back to you.

14.3These details must be provided at the same time we receive the equipment.

14.4 For any items which have been lost or damaged upon receipt you must comply with the following conditions before we can process any requests.

14.5 a. For any damaged items, the original packaging and all contents returned back to the Service Centre

b. Proof of the items value, such as the Original Receipt

c. Notification of the problem in writing within 3 days of delivery.

14.6An Item will not be classed as lost until 10 working days from date of shipping.

14.7 We will not accept any applications of lost or damaged items after one year.

14.8 Any investigations can take more than 28 days.

14.9Any damaged items will also be required for the time period stated in 14.8 for examination purpose. We will not be liable for any compensation of any losses incurred for lost or damaged items.

14.10 All goods are dispatched at customers own risk.

14.11 All goods collected and delivered by the company shall be insured at their current second hand value.

14.12 If for any traffic delays, congestion, not called for when goods arrive, we will not accept claims of indirect loses or expenses. This also applies for any undeforseen internal strikes or disputes by courier company.

15.Online Tracking/SMS

15.1 We will supply Online Tracking Number or Order Number to all of our customers only once we receive the equipment at our Service Centre via email and sms. You can also be notified of the Tracking number by calling 02089040900.

15.2 For all online and private customers you can track the repair process by visiting the following web site.

http://www.eurohitech.co.uk/repair-form.asp

This will give you up to date information on the repair work.

15.3 We can support Trade Accounts with multiple camera repair tracking facility, please write to our Service Centre to set up this facility.

EURO HI – TECH PHOTOGRAPHIC SERVICES LTD.

CAMERA SALES & REPAIR CENTRE

13 QUAD ROAD EAST LANE BUSINESS PARK

EAST LANE N.WEMBLEY

HA9 7NE

16.Loss or Damaged

16.1 We cannot accept responsibility for memory card, straps, batteries, usb cables or any other accessories left in or with the camera or any consequential loss however caused. We will neither pay any compensation.

16.2 All repairs undertaken are at owners risk although due care will be taken while equipment is in our possession.

17.Turnaround time

17.1 For all Canon Repairs we Estimate to be complete all repairs within 5-10 working days. This is subject to part availability and the condition of the camera and nature of the problem. For all cameras made by Sony/Panasonic/Nikon/Fuji/Pentax/Polaroid/ the turnaround time is Estimated within 15 working days.

17.2 All turnaround times are from the date of acceptance of Estimates. Small percentage of repairs can take longer.

17.3 Any repairs which reveal secondary faults or delay in the delivery of spare parts could affect the final repair completion time. We will neither pay any costs towards hire of equipment. We do offer Express Service on Repairs for which there is an additional charge for this service.

17.4 We will not be liable for any loss or expenses to meet any such dates or deadlines.

18.Deviation

These conditions shall not be varied by the customer. Any order conditions specified by the customer contravening any conditions specified by the company shall be void.

19.Information

All information will be kept securely in line with the Data Protection Act.

20.Business Customers

These and additional Terms & Conditions apply for business customers; please submit information on the following website:

http://www.eurohitech.co.uk/openaccount.asp

21.Law

These Conditions and any agreement between the customer and the company shall be governed by English Law.

22. Recycling

22.1 There are no refunds on refurbished items and can only provide a service support. We will not be liable for losses expenses or defects arising once the goods have been exchanged.

22.2 Sale of item is non refundable. All goods are purchased and are non transferable or refundable, and will not seek to recover any losses or expenses on this agreement. Nor will we return the goods in any condition back to you on the price which we have agreed to pay for the item.